Stores are allowed to set their own refund policies.

False Advertising

Advertisements cannot be misleading. Here are common examples of false advertising and unfair sales practices.

Canceling A Contract

You can’t always cancel a contract, but many contracts can be canceled within certain time limits.

Credit Card Disputes

Resolve billing disputes and errors with your credit card company. You can also dispute charges for defective and misrepresented goods directly with the merchant.

Prepaid Debit Cards

They offer an alternative which allows you to make purchases at any business that accepts debit cards. However, in most cases, the risks outweigh the benefits.


How to make telemarketers stop calling you.

Stopping Junk Mail

You can’t stop all junk mail, but there are ways to reduce it.

Shopping by Phone, Mail, and Online

Most items must be sent within 30 days, or you can cancel the order and receive a refund.

Store Overcharges and Checkout Scanners

Shoppers are entitled to the current advertised or sale price. How to spot overcharges and report them

Accurate Pricing

Tips for businesses: State and county law prohibits charging a customer more than the price that is advertised, posted, or quoted.


Some offer good protection at a fair price. Others have conditions and exclusions that make them almost worthless.

Gift Cards and Gift Certificates

Before you buy or use one these these, ask about hidden fees and charges.

Layaway Purchases

When you place an item on layaway, the store agrees to hold it until you pay in full.

Price Gouging

When businesses raise their prices too much during and after an emergency, it may be considered price gouging, a crime in California.