Scam Alert: DCBA will not contact you through robocalls
The Department of Consumer and Business Affairs (DCBA) has received reports of a telephone scam targeting consumers. Callers are utilizing illegal “spoofing” techniques to trick consumers into responding.
According to reports, the caller is altering the caller ID to make it look like DCBA is calling from (800) 593-8222 and using an automated response system, in various languages, with a message that urges individuals to take action on an immigration-related matter with the Office of Immigrant Affairs.
DCBA is investigating this issue. We urge all consumers caution before responding to spoofed spam calls or any phone number you do not recognize.
Note: The Department of Consumer and Business Affairs and its Office of Immigrant Affairs (OIA) WILL NOT use robocalls or automated response systems to call you.
What’s at Risk?
Callers may demand money in exchange for information packages or important documents. They may also request personal information from consumers, threatening them with punishment if they do not comply. The consequences of engaging with a scammer can include financial damages, identity theft, or damage your immigration case if you have one.
What You Need to Know to Protect Yourself
DCBA recommends taking the following precautions to prevent harmful or damaging phone scams:
- If you get a call or message like this, hang up. Do not press any numbers.
- Do not call back the number on your phone. To make sure a source is legitimate, check a company’s website to verify their phone number. Then manually dial that verified number if you wish to speak to them.
- Never give out personal information, such as your Social Security Number, to a stranger on the phone.
- Never wire money to a person you do not know.
- Never purchase gift or money cards for the purpose of providing the gift card numbers to someone else.
- Report the scam and fraud to DCBA and the Federal Trade Commission.
How to Report this Scam
If you would like to report this scam, call our consumer hotline (800) 593-8222 or (213) 974-1452, or click here to file a complaint. Please provide as much information as possible, including what the message said, the number that appears on the screen, the language used, and any other available details. Print the recording and screenshot the caller ID, if possible. If you think you have shared your personal information with a scammer, immediately change your passwords, account numbers, or security questions with your bank or credit union and file a police report.