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Access your case to schedule mediation, review offers to settle, communicate with your mediator and more!  Click the button.

Access Mediation Portal

What is Mediation?

If you want to settle a dispute outside of court, mediation is a great alternative. We offer free mediation services, both community and court-connected, to the residents and businesses of Los Angeles County.

Click the button to the right to get help with our e-consumer system.

Questions, complaints, mediation. Get Help. E-consumer system.

We handle disputes between individuals and/or businesses, such as:

Landlords and tenants

Businesses and customers


Family members or roommates

Contractors and homeowners

Homeowner associations

How We Help with Mediation

In mediation, a neutral third party helps you resolve your dispute. Participation is voluntary, so both sides must agree to mediation to begin the process.

The mediator is a neutral party who does not take sides. The mediator is trained to assist both of you in reaching a solution to the problem.

Mediation is confidential. Conversations and settlement agreements can be kept confidential.

Mediation is risk-free. If you cannot resolve your dispute in mediation, you can still go to court.

Additionally, the Department of Consumer and Business Affairs is the only government agency that is a provider for court-connected mediation. DCBA conducts on-the-spot mediation in Los Angeles County Superior Court, with cases ranging from Limited Civil jurisdiction litigation, to Unlawful Detainer and Small Claims cases. These mediations help to alleviate the heavy burden of overcrowded calendars in many courtrooms.

These Services Are Made Possible In Part Through Support From the Los Angeles County Workforce Development Aging & Community Services Department and the California Dispute Resolution Program Act.

Getting Started in Mediation

First, complete our online mediation request form by clicking on the link below.

When we receive your mediation form, we:


Send you a postcard telling you we received your mediation request.


Send a letter inviting the other party to participate. If they do not respond, the mediator will call them.

When both parties agree to participate, the mediator will call you to:

Discuss the matter with you in more detail and listen to any concerns you may have.

Ask you what type of mediation you would prefer, telephone or face-to-face mediation.

What Happens in a Mediation?

There are three methods of mediation:

Telephone Conciliation

You do not meet face-to-face with the other person. The mediator talks to each of you separately by telephone to solve the dispute.

Face-to-Face Mediation

All parties meet in person with the mediator. We schedule the mediation at a time and location convenient for you.

Telephone Caucus

All parties are available via phone at the same time and the mediator talks to each party individually.

In all sessions, the mediator does the following:

Helps each of you understand the other person’s point-of-view.

Helps you focus on the problem.

Assists you in reaching a solution you are both comfortable with.

Two people mediating.

What happens after the session?

In a face-to-face Mediation, the parties may create and sign an agreement at the session.

If the dispute is not solved, the parties can take other action, such as going to court. If you choose to go to Small Claims Court, our Small Claims Court advisors can help you get started.

All sides are requested to complete and return a survey form.